Refund policy

Return & Refund Policy

At Red Dune, our dresses are custom-made to order. To ensure clarity to our beloved customers, we have outlined our policy regarding returns and exchanges below.

1. No Refunds on Custom-Made Items

Due to the personalized nature of our products, we do not accept returns or refunds unless the item has a significant material defect or manufacturing flaw. Please ensure all measurements and design choices are correct before finalizing your order.

2. One-Time Exchange Credit

We offer a one-time exchange per customer if you wish to change to a different design:

  • Price Differences:
    • If the new design is higher in price, the customer must pay the difference before the new order is processed.
    • If the new design is lower in price, the difference will be issued as Store Credit (no cash refunds).
  • Condition: The original dress must be in its original, unworn, and unwashed condition with all tags attached.

3. Shipping Costs & Regional Variations

The customer is responsible for all logistics costs associated with the exchange, including return shipping to our facility and the delivery of the new item.

  • Actual Cost Billing: Shipping fees are charged based on the actual quotes from our couriers at the time of the request.
  • Regional Notice (WA, NT, and Rural Areas): Due to the vast distances and varying transportation conditions across Australia, customers in Western Australia (WA), the Northern Territory (NT), and remote regional areas may incur significantly higher shipping costs and longer transit times compared to East Coast metro areas. These costs are determined by the carrier and must be covered in full by the customer.

4. How to Initiate an Exchange

To apply for your one-time exchange, please contact us within 7 days of delivery via email Jane@reddune.au

  • Process: Please include your Order Number and clear photos of the dress. We will provide a custom shipping quote based on your specific location before proceeding with the exchange.